PRIVACY, PURCHASES AND RETURNS POLICY
PRIVACY POLICY
These general conditions govern the use of the PARVADA website, which can be accessed through the main address http://vinosparvada.com.mx/ . Parvada is duly incorporated under the laws of Mexico and is located at Carretera General Cepeda, Km 1; Parras de la Fuente, Coahuila, Mexico.
Users may establish direct and effective communication with the owner of this site through the following means: email atencion@vinosparvada.com and/or telephone 87 11 87 00 67.
Access to or use of this website in any way implies acceptance of each and every one of these general conditions of use. It is the responsibility of every visitor or user to carefully read the general conditions of use in effect each time they access this website.
In general, access to the information and services provided by PARVADA will be free and open, and users will not be required to provide personal data, use passwords, or subscribe in advance, except to access certain content or services.
When accessing certain content or using a service requires the provision of personal data, users guarantee its truthfulness, accuracy, authenticity, and validity.
Access keys are for the personal and exclusive use of the user who owns them, and their safekeeping, confidentiality, and correct use are the user's sole responsibility. PARVADA will not be liable for any damages that the user or third parties may incur as a result of others using their password, with or without the user's consent or knowledge.
PARVADA undertakes to comply with the obligation of confidentiality regarding the data provided by the user.
Except with prior and express authorization from PARVADA, users may only use its contents and services for their own personal use and, therefore, must refrain from any act that, directly or indirectly, constitutes commercial exploitation thereof. In all cases, users must use the contents and services provided by PARVADA in accordance with current legislation and assume all applicable liability for any conduct or activities that, in any way, may be unlawful or harmful to the rights of third parties, or that may harm, impede, or restrict the use of this website by other users.
The content, text, photographs, designs, logos, images, sounds, videos, animations, recordings, computer programs, source codes and, in general, any intellectual creation existing on this site, as well as the site itself as a whole, as a multimedia artistic work, are protected as copyright by intellectual property legislation.
The user is expressly authorized by PARVADA to view, print, copy, or store on their hard drive or other physical medium the protected intellectual creations and any other content or asset, whether or not protected by an exclusive right, except for computer programs, provided that this is done for the user's personal and private purposes, without commercial or distribution purposes, and without modifying, altering, or decompiling the aforementioned content. This right of personal use is understood to be recognized as long as the copyright and industrial property warnings contained herein are respected intact, and does not imply the granting of any license to the user. Any other use of the intellectual creations or content of this site requires the express written authorization of PARVADA.
PARVADA informs users that it does not currently use or have cookies installed on its systems. Cookies are small information files generated by instructions sent by web servers to browser programs and stored in a specific directory on the user's computer. Cookies themselves cannot personally identify a user, although they may contain the user's IP address.
Most browsers automatically accept the use of cookies. However, users can prevent access to their computer by selecting the appropriate option in their browser.
Although PARVADA will endeavor to provide website users with the most complete, useful, and up-to-date information possible, it does not guarantee the accuracy, up-to-dateness, or operability of its content and services, and therefore expressly disclaims all liability for any damages or losses of any kind that its users may suffer due to the use of incomplete, inaccurate, or outdated data, or due to the possible suspension, cancellation, or inoperability of its content or services.
Users should be aware that, in all cases, use of the contents and services of this website is at their own risk and under their sole and exclusive responsibility, and that PARVADA does not guarantee:
- The operation or availability of its content or services. However, when reasonably feasible or foreseeable, users will be warned of possible interruptions in operation.
- The usefulness, accuracy, timeliness, or infallibility of its content or services for decision-making or the performance of any specific activity. The information, both its own and that of third parties, appearing on the website is provided as is, without any guarantee of its accuracy or timeliness. Consequently, PARVADA is not liable for any possible damages that may arise from the use of such information.
In any case, PARVADA welcomes in advance any suggestions, corrections, or comments that may help prevent or correct any incident or irregularity as quickly and efficiently as possible. Such communications can be sent by email to atencion@vinosparvada.com if the anomaly observed is of a technical nature.
While the duration of this site is, in principle, indefinite, PARVADA reserves the right to modify, suspend, or terminate the provision of its services or content, in whole or in part, at any time and without prior notice to its users. PARVADA may also modify the terms of use of this website at any time.
PARVADA undertakes not to collect unnecessary information about its users, to handle with extreme diligence any personal information provided, and to comply at all stages of processing with the obligation to maintain the confidentiality of the data provided by users. However, users must be aware that Internet security measures are not impregnable, and must assume the risks that this entails.
PARVADA reserves the right to modify its personal data processing and security policy at any time, always in compliance with current data protection legislation and with prior notice to interested parties, either through publication on this website.
PURCHASING POLICY
When you create an account on the Website, our platform will link your account to your email address and a secure password that you choose and that only you should know.
If you have any questions regarding the merchandise you intend to purchase, please contact the PARVADA Customer Service Center. Before placing your order, our Online Store will allow you to review the items you have selected, the quantity of products you have chosen to purchase, the delivery address, and the total price to be paid.
Item prices are expressed in pesos, the legal currency of the United Mexican States. Item prices are as shown on the Website and, unless otherwise indicated, include applicable taxes. Before clicking the payment button, you will be able to see the total price to be paid and any applicable discounts; any taxes payable will be itemized according to the terms established by applicable regulations.
Risk of loss or damage to the item. You are responsible for any loss, damage, or damage to your merchandise from the moment it is delivered. Merchandise is considered delivered when the courier company leaves it at the designated delivery address, regardless of whether the recipient signs for receipt.
Our online payment system only accepts payments via Visa, MasterCard, American Express, and PayPal credit cards. Before you can complete your Purchase Order, you must provide the address associated with your card and credit card information through the Website, including your card number, cardholder name, expiration date, and security code.
PARVADA assumes no liability for delivery delays or inability to deliver when such delays or inability to perform result from unforeseen circumstances, force majeure, or, in general, any cause beyond PARVADA's control and/or control. In the event that a courier returns the package due to the above-mentioned circumstances, the customer will be responsible for reshipping the package.
In the case of promotional or high-demand sales, including, but not limited to, Buen Fin or Hot Sale, you accept that the delivery of your order may be delayed due to high demand.
The Website may only be used to purchase items that will be delivered to an address located within the National Territory. Notwithstanding the foregoing, PARVADA reserves the right to refuse any Purchase Offer submitted by you, without any liability to PARVADA.
RETURN POLICY
To process your return, please contact us at the phone numbers listed on the website, from 9:00 a.m. to 6:00 p.m., Monday through Friday, or email us at ventas2@vinosparvada.com.
The reasons why the return of your product will be accepted are:
following:
- If the product that was shipped is not the one you ordered.
- In case an order arrives in poor condition (broken, damaged or open).
The product must be unopened. Bottles must be unopened and unused, and must be in good condition; otherwise, the return will not be accepted. The boxes can be opened to inspect the products; however, care must be taken not to damage or break them so they can be returned if necessary.
You'll have 24 hours to contact us so we can accept your return. After this period, your order cannot be returned.
When any of these 2 situations occur, you must contact the customer service area of the online channel within a maximum period of 24 hours after receiving your purchase and send photographic evidence (photo of the guide, of the product inside the box, of the products outside the packaging) the more photographs the better, so that PARVADA informs you of the procedure to follow, which may be a physical replacement or a consumption voucher for the same amount, by WhatsApp +52 8718979217 or by email ventas2@vinosparvada.com
Your order is considered delivered when the courier company leaves it at the designated delivery address, regardless of whether the recipient signs for it.
Except in the cases previously indicated, PARVADA will not issue refunds for products that have been shipped and delivered correctly in accordance with this policy and the Terms and Conditions.
CANCELLATION POLICY FOR TOURS/TASTINGS
The following are the general cancellation conditions applicable to our tours:
- Free admission for children under 12 years of age under the supervision of parents or guardians.
- The cost for minors between 12-17 years old is $300.00
- Access only with prior reservation and payment
- We do not make refunds or change of date or time.
- Tours depart every hour and are shared (public) with a maximum of 30 people.
- PREMIUM tours/tastings are not shared with the same group as the traditional tour/tasting.
- Schedule changes are NOT permitted. The client agrees to arrive on time or join a tour that has already begun.
- Under no circumstances are pets allowed on our premises.
- For tour/tasting billing , please request payment via WhatsApp (+52 8717272140) on the same day as your payment . Otherwise, payment cannot be processed, with no exceptions.